Frequently Asked Questions
Office 365 Business Premium supports a maximum of 300 users. If you have more than 300 users or think you will soon, take a look at our other plan options.
You can pay with all major credit cards, and your subscription amount will appear on your credit card statement. You have the option to receive an invoice and, depending on your choice of services, you will be billed monthly or annually. You receive an email message when your invoice is ready to be viewed and, if a purchase order (PO) number is entered when you buy your subscription, that number is included in your invoice.
Office 365 Business Premium supports Windows Vista and Windows XP for most web-based functionality. However, it does not support the download and use of the latest version of Office software, and you cannot substitute Office 2010 for the latest version. You can connect your existing Office 2010 or Office 2007 software to the Office 365 service, but if you are running Windows Vista or Windows XP, you cannot install Office 365 Business Premium software, and you cannot replace Office 365 Business Premium software with a download of Office 2010.
You can choose monthly payment or annual payment for Office 365 Small Business.
- Monthly payment: You pay month by month, and you can cancel at any time.
- Annual payment: You sign up for a one-year subscription and pay for the entire year when you sign up. There is a discount for using this payment option.
You can cancel your subscription at any time. Office 365 Small Business subscriptions are available for monthly payment or annual payment. For monthly payment subscriptions, there is no penalty for canceling your contract at any time. Annual payment subscriptions are paid up front and there are no refunds if canceled prior to the full contract period. Read the complete Microsoft Online Subscription Agreement.
Your data is yours. If you decide to cancel your Office 365 subscription, you can download your data—for example, your email and documents on team sites—and save it to another location. You should save your data before you cancel. After you cancel your subscription, data associated with your Office 365 account will be available to your administrator(s) in a limited function account for 90 days.
Yes. If you need to upgrade, you can transition your account to a different plan. You can upgrade your account within a service family (for example, from Office 365 Small Business to Office 365 Small Business Premium, or from Office 365 Enterprise E1 to Office 365 Enterprise E3 or E4), or you can upgrade to a plan in a different Office 365 service family (for example, from a Small Business plan to the Midsize plan or an Enterprise plan, or from the Midsize plan to an Enterprise plan). You can also upgrade from the Exchange Online standalone plans to an Enterprise plan.
In most cases, you can use the Switch plans wizard in your Admin center to upgrade your plan. If your subscription has more than 300 users or if you used a prepaid card to purchase your plan, the Switch plans wizard is not available. Plans that are not eligible for the Switch plans wizard can be upgraded manually. Learn more about upgrading Office 365 plans.
NOTE: When you upgrade your account, your domain name is transferred to your new account, whether you brought your own domain name to the Office 365 account or you set up a domain name with Office 365.
You can mix Office 365 plans only within their respective service families. Office 365 Small Business can be combined with Office 365 Small Business Premium, for example, but not with Office 365 Midsize Business, the Office 365 Enterprise plans, or the standalone offers, such as Exchange Online. The same applies to Office 365 Midsize Business, which cannot be combined with Office 365 Small Business plans, Enterprise plans, or the standalone offers.
Customers who want the greatest flexibility can purchase Office 365 Enterprise plans, which enable you to combine the Office 365 Enterprise E1, E3, and E4 plans, the Office 365 Enterprise K1 plan (for kiosk workers), and the full range of standalone offers (for example, Exchange Online, SharePoint Online, and Lync Online).
You can add the domain name you own to Office 365 to create both domain-based email addresses and a public-facing website. Find your domain registrar or DNS hosting provider. Compare domain management in Office 365 subscriptions.
Microsoft experts are trained IT and development companies that can help you move to Office 365 or develop custom solutions for your business. You can find a listing of all of our Microsoft experts in Microsoft Pinpoint.
“The cloud" is a friendly way of describing web-based computing services that are hosted outside of your organization. When you use cloud-based services, your IT infrastructure resides off your property (off-premises), and is maintained by a third party (hosted), instead of residing on a server at your home or business (on-premises) that you maintain. With Office 365, for example, information storage, computation, and software are located and managed remotely on servers owned by Microsoft. Many services you use every day are a part of the cloud—everything from web-based email to mobile banking and online photo storage. Because this infrastructure is located online or “in the cloud,” you can access it anywhere, from a desktop, PC, laptop, tablet, smartphone, or other device with an Internet connection.
Internet access is required to install and activate all Office 365 plans and to manage your subscription account. Internet connectivity is also required to access Office 365 cloud productivity services, including email, conferencing, IT management, and other services.
Many Office 365 plans also include the desktop version of Office, for example, Office 365 Business Premium and Office 365 Enterprise E3. One of the benefits of having the desktop version of Office applications is that you can work offline and have the confidence that the next time you connect to the Internet all your work will automatically sync, so you never have to worry about your documents being up to date. Your desktop version of Office is also automatically kept up to date and upgraded when you connect to the Internet, so you always have the latest tools to help you work.
The Office 365 Small Business Premium and Office 365 Midsize Business plans have been replaced by one new plan, called “Office 365 Business Premium.” Office 365 Business Premium combines the best features and services into one plan, with a maximum number of users of 300.