Frequently Asked Questions
Office 365 Enterprise E1 works best with the new Office, Office 2010, and Office 2011 for Mac. Office 365 works with slightly limited functionality with Office 2007. You do not need a desktop version of Office to use Enterprise E1. However, you will receive a much richer experience and be able to work offline if you do connect a desktop version of Office to the Office 365 services.
Yes, discounts are available for Office 365 enterprise agreement customers (typically 250+ licenses) who want to purchase through volume licensing. A Microsoft expert can help you explore the purchasing options for large enterprises and help you determine which is best for you. Learn more about volume licensing. Find a Microsoft expert.
You can pay with all major credit cards, and your subscription amount will appear on your credit card statement. You also have the option to receive an invoice and, depending on your choice of services, you will be billed monthly or annually. You receive an email message when your invoice is ready to be viewed and, if a purchase order (PO) number is entered when you buy your subscription, that number is included in your invoice.
Annual commitment payment is available for Office 365 Midsize Business. With annual commitment, you sign up for a one-year subscription, but you can choose to pay month to month or pay for the entire year at the time you sign up.
You can cancel your subscription at any time. For annual commitment subscriptions, such as Enterprise E1, there is a penalty for canceling before the end of your contract.
Yes. If you need to upgrade, you can transition your account to a different plan. For example, you can upgrade from an Office 365 Business plan to an Office 365 Enterprise plan.
In most cases, you can use the Switch plans wizard in your Admin center to upgrade your plan. If your subscription has more than 300 users or if you used a prepaid card to purchase your plan, the Switch plans wizard is not available. Plans that are not eligible for the Switch plans wizard can be upgraded manually.
NOTE: When you upgrade your account, your domain name is transferred to your new account, whether you brought your own domain name to the Office 365 account or you set up a domain name with Office 365.
Your data is yours. If you decide to cancel your Office 365 subscription, you can download your data—for example, your email and documents on team sites—and save it to another location. You should save your data before you cancel. After you cancel your subscription, data associated with your Office 365 account will be available to your administrator(s) in a limited function account for 90 days.
Yes, you can mix and match Office 365 plans. However, there are some product and license limitations. For example, if you have an Office 365 Business Premium plan, which has a limit of 300 users, you can combine it with an Office 365 Enterprise E3 plan, but only for up to 300 people in your organization. For details, talk to your Microsoft representative.
You can add the domain name you own to Office 365 to create both domain-based email addresses and a public-facing website. Find your domain registrar or DNS hosting provider. Compare domain management in Office 365 subscriptions.
Microsoft experts are trained IT and development companies that can help you move to Office 365 or develop custom solutions for your business. You can find a listing of all of our Microsoft experts in Microsoft Pinpoint.