Top questions

What is Office 365? How is it different from Microsoft Office?
Will Office 365 work with my copy of Office?
Internet access required for Office 365?
What is the cloud?
How many users does Office 365 support?
What mobile apps are available for Office?
Where's my country/region? I do not see it in the dropdown list on the signup page.
I heard that the new Office recently launched. When do current Office 365 customers get it?

Getting started

What do I need to install when I sign up for Office 365?
What if I already own a domain name?
Will my trial information be transferred to my Office 365 subscription?

Website questions

What do I need to do to add a domain name?

Office 365 for Nonprofits FAQ

Information, offers, and sign-up instructions

Where is Office 365 for Nonprofits available?
What is Office 365 for Nonprofits?
Is Yammer included in Office 365 for Nonprofits?
How do I get the Office 365 for Nonprofits offer?
What happens when the free trial expires?
What if I want Nonprofit E1 or Nonprofit Small Business? Do I still need to start a trial for Nonprofit E3 or Nonprofit Small Business Premium?
Should I sign up for the Enterprise E3 trial or the Small Business Premium trial?
How can I acquire Office 365 offers that are not included in Office 365 for Nonprofits offers?
If I’m approved for Office 365 for Nonprofits offers, can I still purchase commercial offers?
Where do I go for support?

Eligibility and validation

What types of nonprofits and NGOs are eligible for a donation?
How can an organization verify whether it qualifies to receive Office 365 for Nonprofits?
How long does it take to find out if my request has been approved for a donation of Office 365 for Nonprofits?
For how long is the validation good?
Which persons affiliated with the nonprofit organization may receive Office 365 for Nonprofits user licenses?

Existing customers

How does an existing commercial Office 365 customer sign up for one of the new nonprofit offers?
What if I signed up under the Pilot program that preceded the September 10 launch?
Can existing customers combine paid commercial subscriptions with a nonprofit subscription?
How would a religious organization who signed up for Office 365 Enterprise E3 for Nonprofits under the Pilot transition to the Office 365 Enterprise E1 for Nonprofits offer?

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